Frequently Asked Questions

How long will it take for my order to arrive?

We offer Australia-wide delivery through Australia Post, to offer fast and reliable shipping options to ensure your puzzle arrives safely. Orders are usually dispatched within 1 business day of receiving your order.

AusPost Standard: $8.95

2-5 business days (major city) or 3-8 business days (regional)*

AusPost Express: $14.95

1-3 business days (major city) or 2-6 business days (regional)*

Please note: Above rates are for delivery of 1 item. Delivery for 2 or more items will be calculated at checkout.

*Covid-19 Delays: Whilst the above delivery timeframes should apply in most cases, delays may occur that are out of our control.

Premium Express Courier: $14.95

Some Sydney postcodes may be eligible for our 48 hour or less delivery service. This will appear at checkout if eligible.

Are jigsaw puzzles good for you? What are the benefits?

Puzzles are great for your brain, mental health, mindfulness and more.

1. Puzzles stimulate and exercise your brain (both sides simultaneously!)

2. Research suggests that cognitive stimulation from puzzles can help combat Alzheimer's disease

3. Feeling stressed? Puzzles are a great stress reliever and can be a calming and meditative activity

For a more detailed examination of why puzzles are so good for us, click the button below to see our full article.

I have an issue with my order. Who do I contact?

First of all, we're very sorry if you're experiencing an issue with your order. It's really important to us that our customers have a smooth and enjoyable experience dealing with us and using our products.

Please message us via our contact form here and send us a short, clear description of the issue and include your Order #. (You can find your Order # on the email confirmation you received when you first placed your order).

We will do our best to get back to you as quickly as possible with a suitable solution; this could be a replacement product or part, a refund, or something else that solves the particular issue.

I love your puzzle and I wanted to let you know!

Thank you! That is very kind of you, and much appreciated.

If you would like to send any feedback or positive comments, you are welcome to send them via our contact form here and they will be seen by the appropriate people!

If you are in a particularly generous mood, it would help us tremendously if you could recommend People Who Puzzle or our products to a friend, either online or in person! As a new small business, every little bit of help and support we receive counts! Thanks!

I'd like to know when you release new puzzles. How can I stay in the loop?P

We're so glad you asked! We'd love to let you know too. Luckily, it's very simple.

We have an email newsletter you can sign up to at the bottom of this page. Once you're on board, you'll be the first to hear about our new puzzle releases and any sales and special offers.

You can also follow us on Instagram and Facebook by clicking those links or searching "People Who Puzzle" in the apps.